The same questions, every day
The answer is already in your docs, but customers can’t find it, so they open a ticket instead.
For support teams
Let your help center answer first.
Customers ask in their own words and get answers from your docs, with the sections cited. You see which searches failed and fill the gaps, in English, Arabic or both.
Sound familiar?
You can’t see what people can’t find
Failed searches and confusing pages stay invisible until they show up in your queue.
Two languages, twice the work
Keeping English and Arabic articles in step falls behind every time the product changes.
Ask AI
Answers your customers can check.
Ask AI answers only from your published docs and links each answer to the exact sections it used, so customers and agents can verify it.
- Replies in the customer’s language, Arabic included
- When it isn’t confident, it says so and shows suggested articles and your support link
- Customers rate answers, and you see which questions went unanswered
Requirements: Needs an AI provider key: your workspace’s own OpenAI or OpenRouter key, or one your instance provides. You turn it on per site, and self-hosters also run the optional Qdrant search service. Available on Nibleaf Cloud, and when you self-host v0.2.1 or later.
Insights
See the gaps before they become tickets.
Reports show the searches that found nothing and the pages readers marked unhelpful, so you know what to write next.
- Each failed search has a “Write an article for this” button that opens a draft
- Helpful and not-helpful votes for every page
- Ask AI conversations, ratings and unanswered questions in one place
Requirements: Self-hosters need the optional ClickHouse analytics service for these reports. Search terms are kept only if you turn that on. Available on Nibleaf Cloud, and when you self-host v0.2.1 or later.
AI assistants (MCP)
Fix gaps from the assistant you already use.
Connect Claude, ChatGPT or Cursor to your docs project. It can pull this week’s failed searches, draft an article, translate it, and publish once you confirm the preview.
- The Support writer preset can draft and publish, but not change settings
- Ready-made prompts include finding content gaps and a weekly docs health report
- Changes save as drafts; publishing needs a fresh preview and your confirmation
Requirements: Self-hosters turn it on first; it is off by default. Available on Nibleaf Cloud, and when you self-host v0.2.1 or later.
English and Arabic
One help center, in both languages.
Each language gets its own page tree, right-to-left layout and Arabic-aware search, so Arabic customers get the same help as everyone else.
- Search finds Arabic words with or without diacritics
- Ask AI handles questions that mix Arabic and English
- Your AI assistant can draft a translation for you to review
A weekly routine for your support team
Bring your articles in
Write in the visual editor, or import a public Mintlify repository from GitHub.
Turn on Ask AI
Connect an AI provider key, switch Ask AI on for the site, and add your support link.
Review what failed
Check failed searches, unhelpful pages and unanswered questions once a week.
Draft the fixes
Write in the editor, or let your AI assistant draft and translate the missing articles.
Preview and publish
Confirm the preview and publish. You can roll back to an earlier publish at any time.
Questions from support teams
Does Nibleaf replace our ticketing tool?
No. Nibleaf is your help center and docs site. It has no ticket inbox, live human chat or CRM. When Ask AI can’t answer, it can point customers to the support link you set.
What do customers see when the AI isn’t sure?
A plain message that it couldn’t find a reliable answer, with suggested articles and your support link if you’ve added one. Every answer also shows its sources, and the panel reminds readers that AI can make mistakes.
Can we see what customers asked?
Yes. The Ask AI reports list conversations, ratings and questions your docs couldn’t answer, plus usage and the cost your provider reports. Self-hosters need ClickHouse for these reports, and you can turn off saving conversations. Available on Nibleaf Cloud, and when you self-host v0.2.1 or later.
Who pays for the AI?
With your workspace’s own OpenAI or OpenRouter key, your provider bills you directly. Daily limits on answers and tokens keep usage in check. An instance can also provide a key of its own. Available on Nibleaf Cloud, and when you self-host v0.2.1 or later.
Can it answer in Arabic?
Yes. Ask AI replies in the language of the question, Arabic included, and the docs site, search and editor all work right to left.
Let your docs take the first question.
Start free on Nibleaf Cloud, or run it on your own servers.